Build public forms that route into your CRM
Share token links with customers or partners. Responses land in the right place, with file uploads linked and stages auto-advancing.
6 min read
What public forms do
A public form is a branded intake page with a unique token URL. Anyone with the link can submit — no SalesBob account required. Submissions are stored, linked to a related deal or project, and can automatically move that record to the next stage.
- Field types: text, number, checkbox, file upload, and section separators
- Files submitted via the form end up on the linked deal or project
- Stage gates let a completed form auto-advance the record
- Turnstile captcha is supported on all public submissions
Estimated setup time: 10 minutes for your first form.
Before you begin
- Custom Forms require a plan that includes the feature — check Settings → Subscription.
- Decide up-front whether responses should link to a deal, a project, or stand alone.
- For file uploads, confirm your storage quota has room — submissions count against it.
Build the form
Use the form builder to structure the questions.
- 1 Go to Forms and click New form.
- 2 Give the form a name and a description that respondents will see at the top.
- 3 Add fields: text for names, number for amounts, checkbox for agreements, file upload for documents.
- 4 Use section separators to group related questions.
Set link & routing rules
Decide how responses flow into the CRM.
- 1 Link the form to a deal, project, or customer — or leave it unlinked for standalone intake.
- 2 Optionally attach the form to a stage gate so a submission auto-advances the record.
- 3 Enable Turnstile if the link will be posted publicly.
Share the public link
Each form gets a unique token URL you can share anywhere.
- 1 On the form page, copy the public link from the Share panel.
- 2 Send it via email, embed it in your site, or paste it into a chat thread.
- 3 Revoke the link at any time by deleting the token — the form page returns a 404.
Review and act on submissions
All responses are stored and viewable on the form's submissions tab.
- 1 Open the form and click the Submissions tab.
- 2 Click into a submission to see every answer plus uploaded files.
- 3 Linked records update automatically — the deal or project shows the submission on its timeline.
- 4 Export submissions to CSV for reporting or external analysis.
Tips & best practices
- Keep forms short — aim for 5 questions or fewer. Long forms have half the completion rate.
- Use sections to group questions visually — respondents read chunks, not walls.
- For onboarding, link the form to the deal — the sales rep sees the intake on the deal timeline.
- Keep Turnstile enabled — uncaptcha'd public endpoints attract spam.
- For signature-style agreements, use a checkbox labelled "I agree to..." — stored with timestamp and IP.
Need help?
If a submitter sees a captcha error, verify Turnstile keys are configured under Settings → Security. If submissions don't appear on the linked deal, make sure the link was set at form creation — retroactive linking is not supported.
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